Job Description

Role Description

This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.

The primary purpose of the Services Project Coordinator is to facilitate end-to-end oversight and support to customers who purchase installation job(s). The Services Project Coordinator is responsible for:

• Tracking progress and documenting all interactions.
• Addressing issues and communicating with customers, service providers, stores, and vendors in a timely manner.
• Delivering the desired customer experience through collaboration with customers, service providers, stores, and peers.
• Receiving regular feedback and coaching from leadership to improve skills and enhance performance.
• Adapting to a fast-paced environment, which may include night and/or weekend hours.

What You Will Do:

• Answer inbound calls from customers, service providers, and stores to provide installation job support.
• Manage outbound tasks and make outbound calls to provide updates or gather job information.
• Conduct initial contact with customers and service providers to verify project scope and ensure alignment.
• Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
• Arrange product delivery in coordination with stores and customers to ensure timely work commencement.
• Upload all required compliance documents related to permits and Lead Safe Practices in the appropriate system.
• Manage and resolve Work Order issues post-project completion, including cost assessments and potential charge backs.
• Submit accurate documentation of all interactions related to the project in appropriate technology tools.
• Practice active listening skills to deliver an excellent customer experience and promote team collaboration.
• Deliver consistent service by executing defined processes and providing feedback to enhance current processes.
• Drive for results by consistently achieving goals and completing tasks on time.
• Build effective relationships by organizing and sharing information with coworkers and leaders.
• Adapt to a fast-paced environment with evolving process enhancements.
• Complete assigned training courses and participate in team meetings and developmental meetings.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable.
• 1-3 years' experience in a customer-facing role.

Requirements

• Bachelor’s degree in a related field (preferred).
• 1 year experience in project coordination or experience in the remodeling or construction industry (preferred).
• 1 year experience working in a Project Management function (preferred).
• Experience in a contact center environment (preferred).

Benefits

• Pay Range: $17.73 - $29.61 per hour.
• Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
• For information regarding our benefit programs and eligibility, please visit our benefits page.

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