This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Success based in United States.
This is a strategic people-leadership role overseeing a high-value customer portfolio across the Americas.
You will lead a team of experienced Customer Success Managers responsible for retention, growth, and exceptional service for strategic B2B customers.
The role combines coaching, commercial ownership, customer strategy, and operational excellence in a fast-scaling environment.
You will help teams proactively identify customer risks, unlock expansion opportunities, and navigate complex multi-country relationships.
As a senior customer advocate, you will influence Product, Operations, Sales, Legal, and other teams to improve customer outcomes.
You will also champion AI adoption, using data and intelligent workflows to make Customer Success more proactive, efficient, and scalable.
The position is fully remote and requires flexibility to support both West and East AMER time zones.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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